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Thread: Angry with Exante!!

  1. #1
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    Allie2014's Avatar
    Join Date
    14th February, 2014
    Posts
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    Diet: Exante
    Height: 5ft10.5in
    Start Date: 11/02/2014
    Start Weight: 18st8lb
    Current Weight: 16st2.5lb
    Goal Weight: 13st7lb


    BMI Information:
    Start BMI: 36.8
    Current BMI: 32
    Goal BMI: 26.7


    Statistics:
    Total Weight Loss: 2st5.5lb
    Weight to Lose: 2st9.5lb
    % Lost 12.88%

    Angry with Exante!!

    I'm so annoyed.

    I've been doing so well on this diet I ordered another months worth 7days ago. It never arrived. So I tried to email with them (which was impossible because the website just sends me round in circles); so eventually gave up and rang them.

    They will not even investigate this until I've waited a full 14 days (so I have to wait another week).
    That would be fine but I will run out of packs before then! Perhaps I should have ordered earlier; but I still had 10 days left at the time so wouldn't exactly call it "last minute"!

    I explained to the girl on the phone that I would run out of packs and would subsequently need to step off the diet and probably come out of ketosis. But this does not impact upon the decision at all. 14 whole days to wait! It's obvious that the thing thing isn't going to arrive now. What a poor policy to have when you are selling a diet that requires 100% compliance!

    I daren't order from Exante again because if that goes wrong it'll be another 14days and that will be my goal well and truely out the window!

    I'm not keen on slim and save, but always found their customer service good and always received my orders. But I'm thinking of buying from them again and then just demand a refund from Exante in 7days time.

    Does anyone know of another VLCD that has food more like Exante stuff??

    I'm so stressed about it because I was feeling so positive about achieving my goal.

    Thanks for bursting my bubble Exante. Grrrrrr




    11/02/14 - 18st 8lb
    14/02/14 - 18st 2.5lb (not 100% so not in ketosis yet) = 5.5 lb
    21/02/14 - 17st11lb (hoped for more due to ketosis) = 5.5 lb
    28/02/14 - 17st 5.5lb = 5.5 lb
    07/03/14 - 17st 1.5lb = 4.0 lb
    14/03/14 - 16st 13lb = 2.5 lb (Perhaps didn't drink enough??)
    21/03/14 - 16st 8.5lb = 4.5 lb
    28/03/14 - 16st 5.0 lb = 3.5 lb
    04/04/14 - 16st 2.5 lb = 2.5 lb

    total so far = 2st 5.5 lb

    Goal 1 = Get into ketosis! (Done 21/2)
    Goal 2 = Get into 16's (stones, sadly not clothes) (Done 14/3)
    Goal 3 = Monthly challenge: 14lb in 4 weeks from 14/3....
    Goal 4 = 15 stone by 10th May (holiday and friend's wedding)

  2. #2
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    NatsNotFat's Avatar
    Join Date
    28th April, 2011
    Location
    Newbury
    Posts
    255
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    Diet: exante
    Height: 5ft7in
    Start Date: 08.03.2011
    Start Weight: 16st8lb
    Current Weight: 10st12lb
    Goal Weight: 10st7lb


    BMI Information:
    Start BMI: 36.3
    Current BMI: 23.8
    Goal BMI: 23


    Statistics:
    Total Weight Loss: 5st10lb
    Weight to Lose: 0st5lb
    % Lost 34.48%
    Oh that's so rubbish. Sorry to hear they've messed you around. I don't know of any others so good and cosy effective and it's weird you haven't received your order as mine has always come next day!
    i started at 16st8lbs ( eeeeek!! ) at the beginning of march. I've lost 80lbs so far and i'm on stage 3 1000cal programme hoping to lose another 5lbs and to maintain from there.

    Goal- 10st7

    I weigh in on a wednesday evening at 6.15pm

    My weight loss diary

    http://www.minimins.com/cd-weight-lo...oss-diary.html

  3. #3
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    Allie2014's Avatar
    Join Date
    14th February, 2014
    Posts
    118
    Rep Power
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    Diet: Exante
    Height: 5ft10.5in
    Start Date: 11/02/2014
    Start Weight: 18st8lb
    Current Weight: 16st2.5lb
    Goal Weight: 13st7lb


    BMI Information:
    Start BMI: 36.8
    Current BMI: 32
    Goal BMI: 26.7


    Statistics:
    Total Weight Loss: 2st5.5lb
    Weight to Lose: 2st9.5lb
    % Lost 12.88%
    Yeah, mine have tended to come quickly which is why I know that it isn't going to come. I did Exante a long time ago and swapped to slim and save when Exante cocked up 2 of my orders (the final straw when they sent me 1 weeks supply instead of the MONTH I paid for). They corrected it after a lot of to-ing and fro-ing but these little things add up.

    I decided to try them again because I do prefer their stuff. But I think their attitude to customer care is rubbish. It all seems fine when things are going well, but when things go wrong they're not easy so contact and never seem particularly worried about addressing your complaints/ concerns with any urgency.

    So I've lost all faith in them now, which is disappointing because I am doing so well. I'm pleased you haven't had any cock ups though; and I hope you don't have the displeasure, lol xx




    11/02/14 - 18st 8lb
    14/02/14 - 18st 2.5lb (not 100% so not in ketosis yet) = 5.5 lb
    21/02/14 - 17st11lb (hoped for more due to ketosis) = 5.5 lb
    28/02/14 - 17st 5.5lb = 5.5 lb
    07/03/14 - 17st 1.5lb = 4.0 lb
    14/03/14 - 16st 13lb = 2.5 lb (Perhaps didn't drink enough??)
    21/03/14 - 16st 8.5lb = 4.5 lb
    28/03/14 - 16st 5.0 lb = 3.5 lb
    04/04/14 - 16st 2.5 lb = 2.5 lb

    total so far = 2st 5.5 lb

    Goal 1 = Get into ketosis! (Done 21/2)
    Goal 2 = Get into 16's (stones, sadly not clothes) (Done 14/3)
    Goal 3 = Monthly challenge: 14lb in 4 weeks from 14/3....
    Goal 4 = 15 stone by 10th May (holiday and friend's wedding)

  4. #4
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    Join Date
    23rd June, 2011
    Location
    manchester
    Posts
    115
    Rep Power
    5
    Diet: exante
    Height: 5ft4in
    Start Date: 5th November 2013
    Start Weight: 14st3lb
    Current Weight: 12st12lb
    Goal Weight: 10st7lb
    Goal Date: June /July 2104 in time for summer hol!


    BMI Information:
    Start BMI: 34.2
    Current BMI: 30.9
    Goal BMI: 25.2


    Statistics:
    Total Weight Loss: 1st5lb
    Weight to Lose: 2st5lb
    % Lost 9.55%
    OP can you not just order off ebay, that way at least customer service may be better as sellers have their ratings to consider. Agree it is crap service off Exante. Funny how they can take ages to deliver, but when I placed an order and then changed my mind half an hour later and tried to cancel it they couldn't accept this as it was already in the process of being despatched (!)
    I do buy it off ebay now if it's just the odd few things I want. Never had any problems with delivery personally.





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