I'm so annoyed.
I've been doing so well on this diet I ordered another months worth 7days ago. It never arrived. So I tried to email with them (which was impossible because the website just sends me round in circles); so eventually gave up and rang them.
They will not even investigate this until I've waited a full 14 days (so I have to wait another week).
That would be fine but I will run out of packs before then! Perhaps I should have ordered earlier; but I still had 10 days left at the time so wouldn't exactly call it "last minute"!
I explained to the girl on the phone that I would run out of packs and would subsequently need to step off the diet and probably come out of ketosis. But this does not impact upon the decision at all. 14 whole days to wait! It's obvious that the thing thing isn't going to arrive now. What a poor policy to have when you are selling a diet that requires 100% compliance!
I daren't order from Exante again because if that goes wrong it'll be another 14days and that will be my goal well and truely out the window!
I'm not keen on slim and save, but always found their customer service good and always received my orders. But I'm thinking of buying from them again and then just demand a refund from Exante in 7days time.
Does anyone know of another VLCD that has food more like Exante stuff??
I'm so stressed about it because I was feeling so positive about achieving my goal.
Thanks for bursting my bubble Exante. Grrrrrr