cheeky reply from lipotrim!!

Discussion in 'Lipotrim Forum' started by Pink starz, 13 June 2008 Social URL.

  1. Pink starz

    Pink starz Sexy abs....sooon !

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    Hi guys, i emailed lipotrim to see if they knew if there were any other chemists taking training to take part in the program in scotland as the closest chemist to me is and 1hr and half away and back, and got a really cheeky email back. . .

    i have enclosed it for you to see the reply


    Flag this message
    Re: participating pharmacies in scotland

    Thursday, June 12, 2008 8:22 AM


    From:
    "lipotrim" <[email protected]>
    Add sender to Contacts

    To:
    [email protected]



    And the reason you are writing to us is because...?

    The situation in Scotland is outrageous. There should be an outcry by the public against Rowlands decision to stop offering the programme. The truth is that Scotland doctors and pharmacys do not appear to care about treating weight.

    We will train pharmacists all over Scotland who express an interest. They are not our employees.

    The programme must be monitored properly so it cannot just be sent. A word of advice. We sanction none of the forums. They all contain misinformation, some of which can be dangerous and other which can only lead to dieting failure. Be cautious.


    I was totally shocked by this as everyone on here had said LT had been so helpful, they didnt even have the decency to sign who was replying... well i think i am going to change programs now as it is to difficult to get the shakes a 3hr round trip and the support from LT is terrible!!!

    sorry for the rant, has anyone else had this!!
     
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  3. SammyLouSlim

    SammyLouSlim Full Member

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    Wow, I have no real advice for you hon but just wanted to let you know I am ruddy flabberghasted!

    Crikey, Sammylou x
     
  4. howdy-doody

    howdy-doody Eloquent hooligan

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    well that's not on is it ?? no wonder you're fuming...
     
  5. BellyFlop

    BellyFlop Silver Member

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    Gawd, That's awful!

    Luckily I have a fab pharmacist very nearby, so will be sticking with LT, but I agree that e-mail is rude, curt and very abrupt!

    Lisa xx
     
  6. Pink starz

    Pink starz Sexy abs....sooon !

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    i know i should let it bother me but it is..... these people are suposed to help, give info and support. I am absolutely disgusted i am actually thinking about contacting them again but if thats there attitude what difference will it make...... thay obviuosly not intersted in people participating only out for the money!!!!!!!! no wonder they put the price up at the begining of the year!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
     
  7. missyd

    missyd Gold Member

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    how rude and cheeky of them!!
     
  8. oxoxallyoxox

    oxoxallyoxox Full Member

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    Wow! That reply was unacceptable

    Lipotrim are clearly upset that there is no pharmacys or doctors in scotland that are taking part and clearly whoever wrote the email feels very strongly about it

    Would you consider writing back? I think you should make it clear that you were only enquiring as to whether or not any pharmacys were currently doing training
     
  9. howdy-doody

    howdy-doody Eloquent hooligan

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    I'd route it onto the MD of LT personally...
     
  10. rainbow brite

    rainbow brite ~Starsprinkled~

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    I can't believe anyone replying on behalf of an organisation like this would be so rude! :( It's appalling customer service and just bad manners in general...
     
  11. Shazpaz

    Shazpaz Regular Member

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    I wouldn't let it go hun. That reply is unacceptable and I agree with Howdy...send it to the MD! He (or she) will be shocked I'm sure at that response.
     
  12. Tootiefrootie

    Tootiefrootie Wants it Gone!

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    I would certainly forward it on to a higher person in LT. Regardless of your query that is no way to respond to someone!

    Im flabbergasted!
     
  13. Starlight

    Starlight Gold Member

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    Thats shocking!!! Id definitely take that futher, I cant believe they opened with that line... totally unprofessional.

    Id phone them and ask for a direct address for senior management or something
     
  14. lillie

    lillie weighs a lot less

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    omg how bad was that ,i have phoned LT in the past and found then very friendly and helpful except for a snotty old lady who once answered the phone but then one of the lovely doctors(cheesy american guy)rung me back,i would never leave it like that hun,go straight to the organ grinder xx
     
  15. nictastic

    nictastic Says it as it is!!!

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    OMG!!!!! Yeah, i would email them again..infact i would even go as far as to make sure you get an email for a manager or some one higher as this person obvioulsy doesnt have any life skills or customer service training!!!!
     
  16. fattothin

    fattothin Gold Member

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    Nice, what a contradiction, they have been so helpful in the past, how odd. But reading between the lines it sounds like sour grapes to me and you, wrongly took the force full on. You absolutley must take this further.
     
  17. Guenevere

    Guenevere Getting married July 2011

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    Definitly make a complaint hun. In the past I've found a very effective technique is to e-mail them a sample of what a professional letter is.

    Like
    Dear Pink starz,

    Thank you for your interest in Lipotrim. Unfortunately we do not have any knowledge of any other pharmacies in Scotland planning to take on Lipotrim.
    .....etc

    That is so rude. I would definitely not buy a product after being treated like that!
     
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