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Late Tesco deliveries

Discussion in 'Slimming World Off Topic' started by big bear, 7 June 2011 Social URL.

  1. big bear

    big bear A bear on a mission!

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    The last time I ordered from Tescos it was an hour late although they text me to let me know. I was suppose to have another order this morning & it's late too.

    What should I do? Ring customer services and get free deliveries or a refund?

    Any one else have the same problem?

    BBxx
     
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  3. Starlight

    Starlight Gold Member

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    Id phone and ask whats happened but I dont know that youd get a refund...
     
  4. big bear

    big bear A bear on a mission!

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    I've looked on their website & the status on my delivery says 'delivered' I've not had it. I know it was been 9am & 10am but I waiting on some bits in it & because I've the 2 wee ones is easier to get delivered than go around shop with a toddler & baby.

    H has taken the phone but he'll be back soon & I'll call them.
     
  5. Mrs.S.

    Mrs.S. Gold Member

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    I'd want more than free delivery!!

    You could have had an important appointment at 10.30am!!

    I'm sure one of the supermarkets has a disclaimer that if it's more than 30 minutes late they won't charge you or something........ might have made that up in my head though!?

    Have you had a look through the site to see if it mentions anything?
     
  6. who_la_hoop

    who_la_hoop Silver Member

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    You should complain, definitely. I haven't had a home delivery for a while, but I remember the last time I used Sainsbury's and they were late, I got a ten pound voucher off my next shop.
     
  7. 3106Catherine

    3106Catherine Silver Member

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    Tesco have always been great for no quibble refunds. I've been using them for over a year for delivery and never had a problem. It's a two hour time slot but I think they text you on the day to narrow it down to one hour.

    To be fair I think they do that more as a favour so if it's a hour late it would still be inside your original two hour timeslot?

    Ring them though their customer service dept is very helpful.
     
  8. big bear

    big bear A bear on a mission!

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    Thanks guys. I was just about to ring Tesco & a lady from customer service rang me. She asked if I'd got my delivery ok. I told her it was half any hour late & she refunded delivery charge & is sending vouchers.

    I think they must've been checking up on the driver or something.
     
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