Shortage of packs getting beyond a joke

Discussion in 'Lighter Life Forum' started by Donnalou86, 26 April 2008 Social URL.

  1. Donnalou86

    Donnalou86 Striving for slimness

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    Am really really ticked off now after coming away from my meeting. They only had strawberry and banana packs!!! That's it!! and lemon bars and fruit bars!! Honestly don't think I am going to be able to cope without my chocolate packs as I can hardly stomach the tohers. I'm going to have to drive all the way through to sunderland again this week to see if they have any to swap on monday.

    It's a franchised business and my LLC doesn't seem to have any idea how to run her business sometimes, she obviously doesn't order enough packs, and once again she wasn't even here to speak to about it. Another locum and this time a right **** she said to me...sounds like you have an addiction to the chocolate ones, thats not good you should be able to have them all. Why cant you just take these ones? We didn't even have a proper group, just sat there talking about other stuff! Honestly feel like I've gone there and handed over £66 for nothing today.

    There we go, I've had my little rant. If I wasnt doing so well I've had told her to go stick it today
     
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  3. nikki mc

    nikki mc Member

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    how about if you tried the cambridge diet? I only pay about 35 quid a week for my packs and they have shedloads of flavours and loads of variations on the chocolate ones?
     
  4. Miss_Bettany

    Miss_Bettany Full Member

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    There is no shortage of packs, yours simply hasn't ordered them. I have loads of chocolate spares so if you can't get them then pm me and we'll come to an arrangement.
     
  5. toller-girl

    toller-girl constantly confused

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    I feel your pain Donna, I left with NO packs at all today, luckily we had some left over from when I wasn't having all my packs so I'm ok.

    I can't believe today I had to go from getting up at 3am to 1pm with no packs, which would've been a struggle even if I WASN'T dizzy and ill :mad:

    The situation with the nurse is not acceptable, (again, even if I wasn't ill I wouldnt' be happy about not having the health check which is supposed to be essential!) and the lack of organisation and passing the buck is ridiculous.

    Me and OH paid £132 today, he left with half his packs (after waiting for 3 hours for the delivery that never came) and I left with nothing. We've paid nearly £2,000 between us, he's never had his 'before' photograph taken, was never even told about milk week, and his group is a mixture of new starters, those on management, those in foundation as well as those on development. Total waste of money, we're not getting what we have been paying for :mad:

    Are you nearer chester le street Donna? There is a counsellor there, maybe she's got some chocolate packs?

    Personally I have decided to switch to Cambridge Diet. I'm going to try the 790 calorie version to see if I feel any better on that, and will consider going back to LL for Route to Management if there is a dedicated group available.

    To top it all, I'm disappointed with my weight loss again (half a stone in a month :( ) I think my body is sort of rebelling against the diet, and is using as few calories as possible resulting in me feeling so ill. Hopefully on the 790 plan my body may co-operate more.

    Right now, I feel angry, disappointed, ill and tired :rolleyes:
     
  6. Dancing

    Dancing Gold Member

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    those of you having issues getting a decent supply of packs. Please please please let Head Office know. They can't rectify the situation with your individual LLCs unless they know there is a problem. Good luck with resolving things in the future
     
  7. Donnalou86

    Donnalou86 Striving for slimness

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    Oh no Jo I will miss you if you go! Who can I talk to?! I dunno...maybe I should go on to the chester le street LLC. I want to stick with LL though as it's working great for me. I'm going to see how she is over the next couple of weeks and make a decision from that. Is your hubby going to cambridge aswell?
     
  8. x-Katie-x

    x-Katie-x Gold Member

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    It really isn't on that you're being treated like this - does sound like you've just not got a good or organised LLC, I really would try and change if I were you.
     
  9. lighterlifeclaire

    lighterlifeclaire Silver Member

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    Donna... Dunno if it helps and I'm assuming u live farrrrrr from me, but I have heaps of chocolate packs here, so if u wanna swap I could send some over to u??? If u wanna swap I will get them in the post Monday, just PM me :)
     
  10. toller-girl

    toller-girl constantly confused

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    It's hard Katie because she's really nice, I just don't think they're well organised.

    Maybe it's because there aren't enough clients to justify lots of different groups? :confused:

    I just find the limitations unhelpful, and I'm not prepared to scrimp and save to fund something that I could get for half the price really.
     
  11. Kira

    Kira Gold Member

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    Switch to Cambridge. It seems to me that you LLC is not professional at all and why give hand over money for such a poor service? Like of of the other posters said there is more variety on Cambridge and you don't get told off for selecting certain flavours. We are all on a forum because we have food issues, but even if we didn't and were stick thin, people have different tastes in food and given that LL, LT, CD etc are VLCD's and hard going people should be allowed to select from the limited choice there is, if only in order to keep on track and stay on the wagon.
     
  12. GaynorEm

    GaynorEm Proper Little Madam

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    I would complain...you certainly pay enough to expect a full and varied menu.
     
  13. spooky

    spooky Banned

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    Its shocking that she dos not provide the range of food that you pay for!
    I have about 30 odd clients now and I never run out of food! I think once when I first started I ran out of tomato soup... not bad seeing as there are 17 Cambridge vareties!
     
  14. Mrs Lard

    Mrs Lard Silver Member

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    Hi Donna

    Your post caught my eye and I just had to post an answer (sorry, I don't get onto Minis as much as I would like). I used chocolate packs almost exclusively throughout the second half of my time on LighterLife so you are not addicted or strange or..alone. It's important to use the packs that you enjoy, which leads me to my second point.

    You absolutely must let LighterLife head office know for several reasons:

    as a client you should always have access to the full range (you are, after all, a paying customer and you are paying for packs and counselling);

    you should not be told by locum that you might have an addiction to certain packs (not sure if Chunky Chicken has a view on this - as a (fantastic) locum);

    finally, your LighterLife Counsellor is there to support your journey. That doesn't mean they are on call 24 hours a day but they are there to ensure you have everything you need ie packs and counselling.

    Please do let LighterLife Head Office know and put it in writing. I am pretty certain they still don't monitor forums like this so unless they are told, they are not going to find out.

    The other advice I give is shop around for the right counsellor. I did not go to my nearest one because I just didn't click with her and from the introductory session it was clear that there was no real empathy there. We all do the LighterLife diet ourselves, absolutely, but the counsellor is critical (well, mine was and continues to be).

    I wish you every success and you have every right to feel peeved! And what lovely fellow Minis there are here who are willing to step in and help.

    Good luck and please get in touch with HO!

    Take care.

    Mrs L xxxxxxxxxxxx
     
  15. Donnalou86

    Donnalou86 Striving for slimness

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    Thanks so much mrs Lard for your lovely reply, mad me feel loads better. The way I figured is if the way I get through it is sticking only to one or two packs that I like (and I still havent lapsed once!) then what does it matter? I thought exactly the same that we are infact paying customers, theyre running a business and we are thier customers! The problem as Jo said is our LLC is nice, just not really very organised. The nurse hasn't been in to do our blood pressure tests and we've been due them for two weeks!

    Oh well, I'm not as angry now, just struggling on with the banana ones she gave me and so looking forward to tomorow night when she's going to be in her office so I can drive through and swap for my chocolate ones.

    Think I will let head office know, although I've never been one for wanting to get people into trouble. I still think this diet is hard enough without being denied certain things from our LLCs. x


    Oh p.s

    Thanks for your kind offer Lighterlife claire, I will be ok as I am getting some choc tommorow from my LLC. Thanks loads though thats really nice of you! x
     
  16. lighterlifeclaire

    lighterlifeclaire Silver Member

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    No probs! :D glad ur guna get some! I dunno wot id do without my choc packs!!
     
  17. Dancing

    Dancing Gold Member

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    your LLC may be nice but her job is to provide a service for you not to be nice to you. And really, how nice is she truly if she is not fulfilling her duties? Where is her compassion and understanding of your situation? She is letting you down and letting others down if she is not providing that service. This is about valuing yourself enough to demand what you have a right too. She can still be nice even though she doesn't do her job correctly. She is letting you down. And you are letting yourself and others down aren't you? You have an opportunity to put a situation right and to help all those other people who may go to her and not get a good service.

    It is of course up to you but I hope you can see beyond the fact she is a nice person to what is really the issue here.

    hope it all works out well for you
     
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  19. Donnalou86

    Donnalou86 Striving for slimness

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    You are right dancing, I am going through this afternoon to swap for my chocolate packs and I am going to make a serious complaint about the way things are with her at the minute
     
  20. x-Katie-x

    x-Katie-x Gold Member

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    Donna I'm sorry but your post really made me smile - just as I was reading it my eyes glanced at your avatar pic and you don't half look too nice and smiley to seriously complain - your pic always makes me grin cos you just look so happy.
     
  21. toller-girl

    toller-girl constantly confused

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    Did you complain Donna? John picked up our packs today and apparently she was really apologetic.

    i feel awful wanting to complain, but this has happened too many times now, and we've only been there 3 months!

    I can't think why she doesn't just order them earlier :confused:
     
  22. mrspnut

    mrspnut Full Member

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    The only restrictions we have are only being allowed to order 2 cranberry and 2 peanut bars each a week but that's manufacturing shortages not our LLC - everything else she has loads of and she runs about 8 groups a week.
     
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