Computer Help!

Discussion in 'Slimming World Off Topic' started by Qua Sae, 16 July 2011 Social URL.

  1. Qua Sae

    Qua Sae Full Member

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    I keep getting the blue screen of death & I can't figure out why. I've run a bunch of scans & there is no virus/spyware/adware etc. Google searches seem to point towards a driver problem, but I've no idea what that might be or how to fix it? Another suggestion is a failing graphics card.

    I really hope someone can help me :( I love my laptop!

    The last blue screen said 'Bad_Pool_Header' - No idea what this means :(

    Please help! <3
     
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  3. fillymum

    fillymum synful soul

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    Causes οf Bаԁ Pool Header Error

    Tһе blue screen error, such аѕ tһе Bad_Pool_Header error, іѕ a system error tһаt happens wһеח Windows detects ѕοmе serious аחԁ irreversible malfunction. Tһе entire operating system shuts down аחԁ system error information іѕ tһеח ԁіѕрƖауеԁ fοr уου οח a blue screen, therefore tһе term ‘blue screen οf death’. Mοѕt οf tһе time, іt іѕ merely a glitch іח tһе system аחԁ a soft reboot οf уουr machine clears іt up…..іf уου′re lucky.
    Blue screen errors саח bе caused bу a hardware drive, software application οr registry entry. Hοwеνеr, іח mοѕt cases, tһе cause behind a blue screen error іѕ a corrupt Windows Registry.
    Tһе Windows Registry іѕ tһе engine οf tһе Windows operating system. Without іt, Windows wουƖԁ חοt bе аbƖе tο rυח. Tһе registry tells уουr operating system һοw tο perform properly аחԁ holds аƖƖ tһе data חесеѕѕаrу tο ԁο ѕο. Eνеrу software program аחԁ hardware οח уουr PC һаѕ tһе capability tο add, delete οr overwrite registry data.


    I am no expert at all and am sure you have seen this but did not want to ignore your plea for help. xxx
     
  4. Qua Sae

    Qua Sae Full Member

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    Thanks FillyMum.. I've searched for hours trying to figure out what the problem is. I still have no idea whether it's a hardware problem or a driver that's not working properly. :( I really don't want to have to buy a new laptop, but at the same time, I don't want to wipe this one in case I lose things I need. (I have about 40GB of photos & nowhere to put them!)
     
  5. Roziee

    Roziee Gold Member

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    Could be that your hard drives gone. Computer failed.
     
  6. MadameLaMinx

    MadameLaMinx Gold Member

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    Could equally well be something relatively straightforward like a malfunctioning memory stick. As its a laptop, your best bet is to take it to a repair guy (preferably someone who checks what the problem is and checks with you first before doing the work, may charge a small "inspection" fee), UNLESS its still under guarantee, in which case contact the company you got it from. Better to find out what it would cost to repair before buying a new one. If its just a memory stick it might not be very expensive. Equally, it could be a loose connection somewhere, which would be even cheaper. Any little thing that is not quite right could be causing it.

    Everything should still be rescuable from the hard drive, regardless, dont let them do a factory reset until you have retrieved what you need off it.
     
  7. Qua Sae

    Qua Sae Full Member

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    I've just done a memory check & it seems fine.. I can't really afford to take it to someone to be fixed, I was getting the new one on credit (as I did this one) It's about 4 years old now, it's had a lot of use.

    I've not installed anything new or changed anything recently & it happens when I've just turned my laptop on.. Sometimes I don't even see the blue screen, I just come back to a warning telling me it's restarted. I reinstalled a graphics driver the other day & thought it had done the job but alas, it came back today :(
     
  8. Shirleen

    Shirleen Gold Member

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    Upload all your photos if you can to an internet host like PhotoBox, and a memory stick if you have one.
    You should do this on a regular basis. Buying an external hard drive to store your photos is also a very good idea xxx Hope it all goes ok xxxx
     
  9. Qua Sae

    Qua Sae Full Member

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    I'm putting all of my photos etc onto my OH's external hard drive. I will format it tomorrow & hopefully if there are any software or registry problems, that should fix them, right? Otherwise I guess it's a hardware problem. Fingers crossed!!
     
  10. Shrimpy

    Shrimpy Gold Member

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    Husband is an IT God (works as support for a big company). He says's it's most likely faulty RAM, but says to download a programme called "Who crashed?", get the free one cause the buying one isn't much better. When you run it you should get a report of most recent crashes, if you post up the results I'll see if he's got any ideas. :)
     
  11. Qua Sae

    Qua Sae Full Member

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    Thank you so much Shrimpy!

    I've just done the scan & according to the problem descriptions, it's mostly faulty drivers that are the problem.

    This is the full report:

    Thank you so much for your help! I really appreciate it, especially if it means I don't need to replace my laptop.. I love it! <3 xxx
     
  12. Shrimpy

    Shrimpy Gold Member

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    Husband says it's caused by avast (your antivirus), uninstall avast, use the machine for a bit and see if the problem goes away. You could install microsoft security essentials to cover your butt while you don't have avast. :)
     
    Last edited: 17 July 2011
  13. Qua Sae

    Qua Sae Full Member

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    Thanks Shrimpy! Is it worth wiping it as well? Or should I not bother? I'm sure there's all kinds of things on here that need cleaning. Lol.

    I can't believe it's been Avast all this time! I am so happy. Thank you! XXX
     
  14. Shrimpy

    Shrimpy Gold Member

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    Husband says, just uninstall avast, no need to wipe anything! :)
     
  15. Qua Sae

    Qua Sae Full Member

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    Thank you & your Husband :D You've no idea how happy you've made me <3 I want to give you a big hug!
     
  16. Shrimpy

    Shrimpy Gold Member

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    LOL. I'll pass the hug to him! :)
     
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