My Kindle broke :(

[Starlight]

On the verge of a nervous breakdown when I realised my Kindle had died on me. Nothing I tried sorted it. so at the ungodly hour of 0345 I tried Customer Services, fully expecting to be told they were closed til the morning. Nope, got a lovely guy on the phone who talked me through another 2 suggestions for a fix then said 'Ok we'll just send you out a replacement'

I cant believe it theyre sending me out a replacement free of charge and it arrives on Friday morning

Absolutely amazing service!!! Other companies could do well to take note.

 

[Emmey1]

I guess you got it from Amazon?

They are very good when something goes wrong.

If you didn't get it from there tell us the company so I can use them in the future.

I like companys with good customer service.I would buy something from them even if it cost a couple of £ more.

Totally agree!

Sent from my iPhone using MiniMins

 

[Starlight]

It was Amazon. I'm so impressed. I phoned them at 4am Wed. Kindle arrived 0830 Thurs!

 

[trw1972]

wow very impressive. Id be the same as you if my kindle died...i have had it a year and its one of my most prized possesions

 

[barbara-ann]

I'm getting a kindle for Christmas, so looking forward to it!