frugal fifer
Silver Member
GGGGrrrrrr......... I am a calm and polite person, maybe too polite for my own good sometimes, but yesterday I was so annoyed. Why? phone calls from god knows who looking for my ex, he must have enquired about something online ages ago and I am still getting calls, not as many as I used to but they are so flipping rude and hang up. The one that really got my back up was an Irish guy calling on behalf of BT to give me a good deal, I listened to his sales pitch and decided it was not for me and said thanks for the offer, but I have a good deal already and am happy with my provider. Oh no, he argues, we will save you money each month, but I politely tell him no it's ok I do not want to change so he hangs up! If calls are supposed to be monitored for training purposes, surely this is not good practice for a large company. I know when I worked in a call centre we could never hang up on a customer, unless they were being abusive and we had given them a clear warning that if they did not stop the call would be terminated.
Rant over :sigh:
Rant over :sigh: