NO you got me!
Thats what I thought:copon:
Umm, does sound strange. I've never heard of a cancellation policy, but CDCs are self employed and they can make their own policies to a certain extent. Having said that, this should be explained and agreed at the beginning.
But..the CDC cancelled didn't she? And if she can't find an alternative time to suit you, she should be bending over backwards to make sure she can get the packs to you some other way.
Personally, I would find another CDC.