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exante delivery

hi all, my exante delivery was due today, hasnt arrived. checked email and message sent saying it would arrive between 2-3pm. my partner was here for most of that time. if we missed it do they normally leave it outside? no card thru door to say we've missed them either?
how does everyone else find delivery from them?
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Mine took ages to be despatched, but it did get delivered on the day emailed by the courier. I'd check with the carrier company and neighbours if I were you.

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