Rant: British Gas(h) - Now updated

Discussion in 'Slimming World Off Topic' started by Sarah-Jayne, 12 November 2009 Social URL.

  1. Sarah-Jayne

    Sarah-Jayne Gold Member

    Posts:
    5,074
    Likes Received:
    101
    Start Weight:
    14st4lb
    Current Weight:
    14st4lb
    Goal Weight:
    11st0lb
    Lost(%):
    0st0lb(0%)
    Diet:
    Slimming World
    Rar! I am so annoyed with British Gas! I got my monthly statement through showing that I was in just over £180 of credit. So I called them and asked for it to be credited into my bank account. But oh no, they wont do it! Not unless I cancell my current DD and re-open another DD but paying an extra £10 a month that what I was before! Thats outragous in my opinion!! They won't give me my money back!! How can that be fair, after all, i'm the one over paying them!

    Just written an email of complaint. Not impressed!!

    Anyone else had issues like this? And does anyone know any other good electric suppliers!?

    Sorry for the rant, just needed to vent!

    x
     
  2. Avatar

    MiniMins.com Matched Content

  3. Sticky

    Sticky I will succeed!!!

    Posts:
    1,705
    Likes Received:
    88
    Start Weight:
    13st3lb
    Current Weight:
    12st8.5lb
    Goal Weight:
    10st0lb
    Lost(%):
    0st8.5lb(4.59%)
    Diet:
    Slimming World
    Argh utility companies SUCK!

    I worked for a company that was called TXU Energi when I was in my summer hols at uni and unless laws have changed - they CANNOT refuse to give you money back. They don't like to as it sits in their accounts creaming interest. I cannot remember the regulation number or name, but if you look on the OFFGEM website you should find a list of your rights.

    We went nuts at E-On recently because they wanted to up our monthly DD from a fiver (we own a second property that's empty so minimal usage) to a whopping £80!!! We asked why and they said it's based on usage 2 years ago (before I bought it). This is ludicrous! They people before me worked from home!!! We had no choice apparently, so we had to go from DD to bills. I was going to push harder but it's sold and hopefully off hands soon.

    Argh indeed! xxx

    P.S We have Scottish Power at the house and so far so good...fast to answer...UK based call centre and never been anything but useful. Now I said that they'll become monsters! LOL
     
  4. Sarah-Jayne

    Sarah-Jayne Gold Member

    Posts:
    5,074
    Likes Received:
    101
    Start Weight:
    14st4lb
    Current Weight:
    14st4lb
    Goal Weight:
    11st0lb
    Lost(%):
    0st0lb(0%)
    Diet:
    Slimming World
    Hey Sticky Wicky,

    Seriously, these type of companies are a nightmare!! Im pulling my hair out thinking about it! Either way, they have 24 hours to get back to me before I unleash the rage on them! :D
     
  5. Littleslimmingbee

    Littleslimmingbee Gold Member

    Posts:
    6,269
    Likes Received:
    205
    Start Weight:
    14st13lb
    Current Weight:
    14st13lb
    Goal Weight:
    10st0lb
    Lost(%):
    0st0lb(0%)
    Diet:
    SW
    Il be representing n-power in january, il let u know what i honestly think then :p haha
     
  6. Sarah-Jayne

    Sarah-Jayne Gold Member

    Posts:
    5,074
    Likes Received:
    101
    Start Weight:
    14st4lb
    Current Weight:
    14st4lb
    Goal Weight:
    11st0lb
    Lost(%):
    0st0lb(0%)
    Diet:
    Slimming World
    Lol look forward to it Fern!
     
  7. Ally36

    Ally36 Member

    Posts:
    15
    Likes Received:
    0
    Start Weight:
    14st10lb
    Current Weight:
    14st3lb
    Goal Weight:
    11st0lb
    Lost(%):
    0st7lb(3.4%)
    Diet:
    Slimming World
    When I got my British Gas bill last month I was £350 in credit by the time I rang up requesting the amount back into my account I had had another DD payment out so my credit balanve was £420, I said I only wanted to have the £350 back , so they had to stop my DD and restart it BUT they said because I didn't want the full amount back I would have to have the £350 back in a cheque that was over 2 weeks ago and I am still waiting gor the cheque!!!
    I would have been better having all the money back and then pay an extra payment , so I agree British Gas suck !!! I am going to change my sister last year changed to E-on and so far no problems so I think I will give them my business!
    Alison x
     
  8. Laddiesboy

    Laddiesboy I ♥ Slimming World :)

    Posts:
    1,149
    Likes Received:
    50
    Start Weight:
    24st0lb
    Current Weight:
    17st0lb
    Goal Weight:
    13st12lb
    Lost(%):
    7st0lb(29.17%)
    Diet:
    Slimming World
    From what I understand they cannot keep hold of your money against your will, although the incentive for them doing so is very clear.

    If I recall correctly, there is some cracking advice and a sample letter to use/send on Martin Lewis's site www.moneysavingexpert.com.

    I don't remember who our gas and electricity are with, but every year or so I check on www.uswitch.com to see who is cheapest, and go to them!

    Good luck :)
     
  9. Sarah-Jayne

    Sarah-Jayne Gold Member

    Posts:
    5,074
    Likes Received:
    101
    Start Weight:
    14st4lb
    Current Weight:
    14st4lb
    Goal Weight:
    11st0lb
    Lost(%):
    0st0lb(0%)
    Diet:
    Slimming World
    Thank you everyone :)
     
  10. Sarah-Jayne

    Sarah-Jayne Gold Member

    Posts:
    5,074
    Likes Received:
    101
    Start Weight:
    14st4lb
    Current Weight:
    14st4lb
    Goal Weight:
    11st0lb
    Lost(%):
    0st0lb(0%)
    Diet:
    Slimming World
    YAY! I win!

    BG called me just now, they agreed to pay the full amount of credit back into my account directly AND lower my monthly DD payments as I was paying too much! Great start to a Saturday morning!

    Have a lovely day everyone xx
     
  11. Kitteh

    Kitteh Resident geek

    Posts:
    7,342
    Likes Received:
    262
    Diet:
    sw
    haha!! the name of your thread proper made me laugh
    xx
     
  12. judimac

    judimac Mad old Bat with Attitude

    Posts:
    5,247
    Likes Received:
    182
    Start Weight:
    14st5lb
    Diet:
    WW
    That's good news Sarah! It'll certainly help with Xmas!
     
  13. Sticky

    Sticky I will succeed!!!

    Posts:
    1,705
    Likes Received:
    88
    Start Weight:
    13st3lb
    Current Weight:
    12st8.5lb
    Goal Weight:
    10st0lb
    Lost(%):
    0st8.5lb(4.59%)
    Diet:
    Slimming World
    Well done hun! xxx
     
  14. Sarah-Jayne

    Sarah-Jayne Gold Member

    Posts:
    5,074
    Likes Received:
    101
    Start Weight:
    14st4lb
    Current Weight:
    14st4lb
    Goal Weight:
    11st0lb
    Lost(%):
    0st0lb(0%)
    Diet:
    Slimming World
    Tehehe thanks! Indeed Judi, should make xmas a lot easier now!
     
  15. Scarlet Daisy

    Scarlet Daisy Hungry For Life

    Posts:
    835
    Likes Received:
    72
    Start Weight:
    15st0lb
    Current Weight:
    10st8lb
    Goal Weight:
    10st8lb
    Lost(%):
    4st6lb(29.52%)
    Diet:
    Slimming World
    Well done! I should think so too!
     
  16. Lizabeth

    Lizabeth Full Member

    Posts:
    132
    Likes Received:
    2
    Start Weight:
    20st0lb
    Current Weight:
    19st1lb
    Goal Weight:
    11st7lb
    Lost(%):
    0st13lb(4.64%)
    Diet:
    Slimming World
    Good on you! Glad to see someone take on the "Big Guns" and win. Enjoy spending!
     
Popular Forums
  1. MiniMins.com is a weight loss support community helping each other on their weight loss journey. We have a multitude of forums, from Slimming World and Exante, to Success Stories. Click the logo at the top right to return to the forum home page at any time.
Loading...