yes that is awfull, my old cdc used to make me do ketosis sticks all the time, (ok some do) but even when it was totm, i felt so ashamed and intimidated, was horrible, i was going to report her also, but i feel crewl if i did that.. i am moving anyway and have found a great one as above.. i really do hope you can find another one.. perhaps ring hq and explain this all to them?