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complaints

Discussion in 'Slimming World Off Topic' started by alfsmummy11, 7 April 2011 Social URL.

  1. alfsmummy11

    alfsmummy11 Silver Member

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    Hi. Just a quick question who do you complain to if you need to put a complaint in about your c? xx
     
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  3. Medusa

    Medusa Full Member

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    Goodness...I'm not sure. Are there area reps? Have you tried contacting head office?
     
  4. alfsmummy11

    alfsmummy11 Silver Member

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    I just don't know where to start... Ekkkkk. Thank you for your help though x
     
  5. CAPRICORN

    CAPRICORN Gold Member

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  6. alfsmummy11

    alfsmummy11 Silver Member

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    Thank you very much for that xx
     
  7. sugar_lipswales

    sugar_lipswales Silver Member

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    I contacted head office and an area manager called me on the mobile number I supplied, they're very nice and just want to get to the bottom of things and improve the SW experience for everyone x
     
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  8. alfsmummy11

    alfsmummy11 Silver Member

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    Thank you for that. Ive been thinking about it for awhile but would be scared to go to group again
     
  9. jaylou

    jaylou Gold Member

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    If you know who the area manager is, then I'd ring them, if not then email SW head office.
    Hope you get on okay. x
     
  10. alfsmummy11

    alfsmummy11 Silver Member

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    Thank you. Ill email as unsure who area manager is. A few things i need to not so much complain but bring to their attention x
     
  11. hexe

    hexe Full Member

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    At the end of the day, you are the customer and you pay for the service. Therefore you can expect a service that is up to standard (at least). I know that complaining can be a bit daunting, but if nobody says anything how would they know and take steps to improve?
    Jill xx
     
  12. alfsmummy11

    alfsmummy11 Silver Member

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    Thank u Jill. Yes v daunting :-((
     
  13. *EB*

    *EB* Gold Member

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    I am sure it would be anon??? if you asked for the information to be kept anonymous.

    Good luck - you are doing the right thing if you are unhappy at class over something.

    x
     
  14. alfsmummy11

    alfsmummy11 Silver Member

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    I think she will know its about me lol. Basically a few things~ 1st when i was breastfeeding my lil boy i was never told about the extra hex i was meant to have~this could of ruined my milk. I was never supported throughout my weigh loss and on Tuesday when i go to target i was just given ny certificate not a chance to say anything. Also some people at class have been saying quite rude and abrupt things behind my back about how i shouldn't be there and how i don't have an ounce of fat on me. She never supported me. Sorry to have a moan on here but so many people r leaving the group coz of her. She brags she gets 70 plus people to get weighed but only 9 or so stop at image therapy. She unfortunatly only is in it for the $ x
     
  15. *EB*

    *EB* Gold Member

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    If you think she will know its you - i would speak to her face to face. Be as clear as you can about how upsetting it is. If you cant do it F2F perhaps put it in a letter and ask her to read it.

    Will you be looking to change classes? Good luck - sounds horrible x
     
  16. alfsmummy11

    alfsmummy11 Silver Member

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    Im at target now so its not too much of a concern i can dash in and out. She never told me about what happens at target tho. Do i continue eating as i do? surely ill keep losing weight tho?? confused!!
     
  17. *EB*

    *EB* Gold Member

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    i think for a target member you have additional HEX's! Not there yet but i am sure someone will help. Do a search? xxx
     
  18. alfsmummy11

    alfsmummy11 Silver Member

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    I will. Thanks x
     
  19. aislingb

    aislingb loves a curlywurly

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    your consultant sounds horrible hun. its true about the healthy extras when u hit target u actually have 2 additional hex's a day thats what we were told last week after one woman in our group got to target :)
     
  20. alfsmummy11

    alfsmummy11 Silver Member

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    Thank u!! i don't think she is horrid but just more motivated by money.. She isn't really suited to a leader x
     
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