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Grrrrrrrrrrrrr very anoyed this morning

Nothing to do with the diet....I ordered a part formy car from this company-they sent the wrong part twice and took ages both to deliver the parts and then to pick them back up again-they have had the parts back now since last week and promised me a refund within 3 days-well guess what?It's been 10 days and no refund despite 5 phone calls including one yesterday where they assured me the refund was 110% done and the money would be back in my account today.Well it's not and I'm not happy.If they weren't so far away I would go and visit them in person and demand my money back,but as it is what can I do except ring them yet again? :( I want my £200 back!!!(I paid £105 on debit card and £95 on credit card so I can't even claim it back through the credit card company as it has to be over £100).So upset :(
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