This is my aim at some point in the future too!
Remembering peoples names is a MUST! Unfortunatley i've moved and the conulstants here are no where near as good as my last consultant - it really is a shame.
1.Firstly she had time for everyone, she knew how to have a good giggle, as well as reign in the louder people of the groups.
2.Her raffle prizes were also great - and the food basket was ALWAYS full.
3.She gave out stickers and awards which not every consultant does
4. She had a special keyring that she gave to a different member each week - the group members nominated another member and it would either be someone who maybe needed a little extra support in the following 7 days, or just a well done to someone who had overcome an obstacle or done really well the previous 7 days
5. She sent supportive and inspirational text messages or postcards out of the blue - especially if she thought you needed cheering up
6. Once a month we had a cook off / bake off - we brought in a little something we had made for other members to try, could be anything from a curry to a dip - or just a low syn snack or treat we found in the supermarket
7. She shared her current journey - her ups and her downs AND you could evidentally see she was still following plan
8. She CARED
9. She always took on board any suggestions AND you were usually aware that her group would last around 2 hours, she had BIG groups - but the fact was she really did give GOOD sound advice and never said ' oh it's interesting that you've been on holiday and weighed in at another group, BUT i don't have time to do X, Y and Z in my group (and honestly the suggestion this particular member gave was purely just buying ingredients for a recipe, along with the recipe as a raffle prize) hardly very time consuming
10. Another thing that was really invaluable was a monthly fact sheet, any new products as Healthy extras, and always something seasonal - such as ice Lollies with the lowest syns, easter treats, xmas type foods, through to takeaways etc. Just fit nicely on 2 sheets of A4