Help with letter of complaint

Discussion in 'Slimming World Off Topic' started by lazorinie, 20 February 2011 Social URL.

  1. lazorinie

    lazorinie wants a body to love!

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    Hi!

    I need help with what to write in a letter of complaint.

    Basically i got engaged yesterday and we drove to birmingham (2hr drive each way) to get a ring cos they are cheaper. I chose a mount & diamond and had it made. Looked fine in shop. Halfway home i noticed a dot/hole in the bottom of the ring, so i looked closer and noticed damage to one of the shoulders, a few dints. I was gutted, but the shop was closed so i couldnt call when i got home.

    We decided they would probably offer replacment/repair but didnt want to post and not driving again. So i have taken it to a jewellers here who i trust and they are fixing it obv at a cost to us. My jeweller said they have clamped it to tight when putting the diamond in casuing the damage.

    I just dont know what to write, how to approach it e.g. nice but dissapointed or just plain mad (which i am) and what should i expect?

    Thanks for any help or advice x

    :sigh:
     
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  3. big bear

    big bear A bear on a mission!

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    I've no idea as I'm rubbish with letters but Congratulations on your engagement XXX
     
  4. furrysmudge

    furrysmudge Gold Member

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    Congrats on your engagement hun!!! I'd just write saying that you'd heard that they give great service and beautiful jewellery (butter them up a bit) which is why you travelled so far to get your ring from them. Therefore they can understand why you were so upset to see damage to said ring and you are sure that they will go out of their way to see that you get the ring you should be proud of. You can tell them that as they were closed you've taken the ring to another jeweller who has advised the problem and are fixing it (although I personally think maybe you should have given them the opportunity to put things right first but can understand how disappointed you were). I'd end by suggesting that as a gesture of goodwill they pay the bill to the other jeweller or even make another one for you, at no cost to you. Hope that helps and good luck x
     
  5. bevhunter1986

    bevhunter1986 Silver Member

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    I would start with the basics, saying you are disappointed with your purchase. You drove 100miles away as they were recommended (lie a little) to you. You have had to take it to a local jewellers and attach a photocopy of the receipt, did you take any pictures of the ring in its naff state?

    Good luck x
     
  6. Circes

    Circes Strutting her stuff

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    I'm not entirely sure but I think they might be able to refuse to compensate you for the repair because you chose to go elsewhere. I think you have to give the company the opportunity to rectify a problem and you failed to do that.
     
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  7. furrysmudge

    furrysmudge Gold Member

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    hmmmm seems we're all on the same wavelength folks :)
     
  8. lazorinie

    lazorinie wants a body to love!

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    HHmmmm.... i know they would offer to repair or replace but i dont want to send my ring in the post. They have website which is how i found them but didnt want it posted which is why we drove there. TBH im not bothered if they dont compensate my costs and not sure if id trust them fixing it. Just wanted to let them know how dissapointed i am.
    Didnt take any pictures :( should of!

    "I'd just write saying that you'd heard that they give great service and beautiful jewellery (butter them up a bit) which is why you travelled so far to get your ring from them. Therefore they can understand why you were so upset to see damage to said ring and you are sure that they will go out of their way to see that you get the ring you should be proud of. You can tell them that as they were closed you've taken the ring to another jeweller who has advised the problem and are fixing it"

    Thanks i think i'll go along these lines. :)

    Cant wait to get my ring back on tuesday!
     
  9. furrysmudge

    furrysmudge Gold Member

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    good luck :) xx
     
  10. *EB*

    *EB* Gold Member

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    congrats on the engagement - hoorah another slimming bride to be!!! xxx
     
  11. Lonestitcher

    Lonestitcher Silver Member

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    Lazorinie: You now need to change the 'wants a body to love' under your name to 'HAS somebody to love!!'

    Congratulations!!!
     
    Last edited: 21 February 2011
  12. lazorinie

    lazorinie wants a body to love!

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    Thank you! Cant wait to get my ring back tommorrow :) I will have to post some piccies :)
     
  13. lazorinie

    lazorinie wants a body to love!

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    I recieved an apology today. I also got my ring back and its fixed.....perfect :)
     

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  14. Beegee

    Beegee The Big One

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    Oooh, that's rather lovely! Congratulations on your engagement x
     
  15. MichelinMummy

    MichelinMummy Full Member

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    GORGEOUS ring. Absolutely love it :)

    Is it white gold or platinum? Sorry just being nosy ;) Either way it's stunning!
     
  16. Lokipoki

    Lokipoki Member

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    Lovely ring!

    I think I might have got mine from the same shop as it was in the same box as yours is in :)
     
  17. furrysmudge

    furrysmudge Gold Member

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    So are they paying for the jeweller who fixed it for you? xx
     
  18. lazorinie

    lazorinie wants a body to love!

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    No :(

    It says on the reciept any damage noticed once youve left the shop is not their fault. lol.

    Luckily it only cost £14.
     
  19. lazorinie

    lazorinie wants a body to love!

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    Its platinum :) And thank you x
     
  20. big bear

    big bear A bear on a mission!

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    Stunning ring, I love it, congrats again X
     
  21. RacheyBaby

    RacheyBaby Full Member

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    Congratulations on your engagement :)
     
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