lazorinie
wants a body to love!
Hi!
I need help with what to write in a letter of complaint.
Basically i got engaged yesterday and we drove to birmingham (2hr drive each way) to get a ring cos they are cheaper. I chose a mount & diamond and had it made. Looked fine in shop. Halfway home i noticed a dot/hole in the bottom of the ring, so i looked closer and noticed damage to one of the shoulders, a few dints. I was gutted, but the shop was closed so i couldnt call when i got home.
We decided they would probably offer replacment/repair but didnt want to post and not driving again. So i have taken it to a jewellers here who i trust and they are fixing it obv at a cost to us. My jeweller said they have clamped it to tight when putting the diamond in casuing the damage.
I just dont know what to write, how to approach it e.g. nice but dissapointed or just plain mad (which i am) and what should i expect?
Thanks for any help or advice x
:sigh:
I need help with what to write in a letter of complaint.
Basically i got engaged yesterday and we drove to birmingham (2hr drive each way) to get a ring cos they are cheaper. I chose a mount & diamond and had it made. Looked fine in shop. Halfway home i noticed a dot/hole in the bottom of the ring, so i looked closer and noticed damage to one of the shoulders, a few dints. I was gutted, but the shop was closed so i couldnt call when i got home.
We decided they would probably offer replacment/repair but didnt want to post and not driving again. So i have taken it to a jewellers here who i trust and they are fixing it obv at a cost to us. My jeweller said they have clamped it to tight when putting the diamond in casuing the damage.
I just dont know what to write, how to approach it e.g. nice but dissapointed or just plain mad (which i am) and what should i expect?
Thanks for any help or advice x
:sigh: