MadamDotty
Back again!
Most of the people I see as a CDC are really lovely & they make the job so enjoyable, however I do get one or two people who can be very annoying, because when they can’t or don’t want to keep their appt they don’t bother to let me know. This drives me mad because I’m waiting around for someone who doesn’t show up and as I give my clients half hour slots, that’s a half hour wasted, plus when I’m busy I could have re-used that slot if I’d been given notice. I know occasionally there are justifiable circumstances, but surely it’s just polite to let me know – I’d never just cancel an appt and not turn up. If people don’t want to ring and talk to me (which I can understand if they’ve changed their mind and feel bad about telling me) then send me a text or an email, that’s not asking too much surely?
My other bugbear is regular latecomers, again I can understand that from time to time you get caught up in traffic or have a problem getting out on time, sure it happens but most people have a mobile phone and can let me know they’re running late (as many in fact do).
Now I have two clients in particular that this applies to, one who starts and stops the diet regularly and every time she contacts me to come back I’m very supportive and always happy to see her again, but when she gives up after a week or two, she just doesn’t show up and never lets me know.
The other lady I’ve only seen 5 times, but every single time she is late and not just 5 or 10 minutes either usually 20-30 mins late, which of course has a knock on effect if I have a client after her, and she’s very talkative and difficult to hurry along, even when she’s aware I have someone else who’s arrived and is now waiting.
So how should I tackle these people, I’m not at all confrontational but it’s driving me mad and I don’t know how to handle it to be honest.
Don't get me wrong, most of my clients are fab and go out of their way to let me know if they have a problem with their appointment and I'm not a moaner, but this does get me mad.
So counsellors and dieters alike, I’d love to have your opinions/advice on this, am I being too fussy, should I just lump it and take it as part of the job, or am I being too soft and should speak my mind? How do other CDCs handle this and what do dieters think about it (nice to hear it from a clients POV).
Thanks guys - feels better just getting it off my chest. Late client was late again this afternoon which is what's set me off
My other bugbear is regular latecomers, again I can understand that from time to time you get caught up in traffic or have a problem getting out on time, sure it happens but most people have a mobile phone and can let me know they’re running late (as many in fact do).
Now I have two clients in particular that this applies to, one who starts and stops the diet regularly and every time she contacts me to come back I’m very supportive and always happy to see her again, but when she gives up after a week or two, she just doesn’t show up and never lets me know.
The other lady I’ve only seen 5 times, but every single time she is late and not just 5 or 10 minutes either usually 20-30 mins late, which of course has a knock on effect if I have a client after her, and she’s very talkative and difficult to hurry along, even when she’s aware I have someone else who’s arrived and is now waiting.
So how should I tackle these people, I’m not at all confrontational but it’s driving me mad and I don’t know how to handle it to be honest.
Don't get me wrong, most of my clients are fab and go out of their way to let me know if they have a problem with their appointment and I'm not a moaner, but this does get me mad.
So counsellors and dieters alike, I’d love to have your opinions/advice on this, am I being too fussy, should I just lump it and take it as part of the job, or am I being too soft and should speak my mind? How do other CDCs handle this and what do dieters think about it (nice to hear it from a clients POV).
Thanks guys - feels better just getting it off my chest. Late client was late again this afternoon which is what's set me off