off topic - advice please !!

[jet1968]

on thursday last week i decided i wanted to upgrade my mobile so i saw a good deal on the web with phones 4u who i am with now ,anyway all that without a hitch until they sent out my phone ,i got a phone call off a lovley ladie in bath to let me know that she had my delivery and have i got hers ,well the ladies turned up today so with all this going on and to find out that they had sent all my details and my bank details in the package which the ladie informed and she was concerned that i would have her details ,but luckly for her ther where no details in the parcel , anyway we have both asked for compensation and i was just wondering wot form /sort of compensation i should ask for !!


thanks !!!

 

[alottolose]

Hiya Jet

Sorry to hear about the problem - what a nightmare!

this forum might help as I have no idea where to start with this sorta thing...

http://www.consumeractiongroup.co.u...The-Consumer-Forums-Retail-Goods-and-Services

give it a go

Sarah x

 

[Bubblemum]

Gosh sorry I have no idea, but hope you get something sorted out thats terrible xx

 

[Maintainer]

perhaps your local Citizens Advice Bureau can help. I found them very ressourceful and knowledgeable - best go in person though cos they rarely have time to answer the phone.

 

[jet1968]

im thinking of asking them to pay off my old phone (not much left on it )and also to give me a rebate on a few month's line rental !!!!!!!!!!!!!!!

 

[alottolose]

brand new iphone and a years line rental can't hurt to ask

 

[alottolose]

start high and barter to the middleground

 

[jet1968]

oh sarah i couldnt ,im not like that ,i need to be a bit tougher but it's not me !!!

 

[LVLLM]

i would. ring them up and ask to speak to the manager. do it now. its not acceptable. tell them you are going to contact the daily mail or whoever. you need to!

 

[jet1968]

ive already spoken to the manage and they have said when i have the correct order i have to ring bak and then discuss my compensation !!!

 

[LVLLM]

yeah they just saying that so you wont bother.

 

[Maintainer]

I wouldn't do anything by telephone. Put everything in writing. Then they're obliged to respond in writing. And you have proof of everything.

 

[cherl889]

Sorry hun ive just seen this and had to have my say. Firstly i totally agree with the vickster and the free phone and compo sarah suggested. Secondly, they have had a manager tell you to call back to discuss compo? How discusting is that ladies. This company have seriously messed up but are making the customer do all the chasing! I would be telling them to call me and if they hadnt id be calling them saying it was going to cost them even more. Thats just terrible customer services. Oh i also agree with Jo make sure you log every call and who you have spoken to/whats been said and send it to them too. All calls are recorded. If you cant do it hun send me all the details i'll call them!

 

[alottolose]

too right Cheryl, I think balls need lopping off for this

 

[cherl889]

I agree hun. Thats really not on. Could you imagine if they had done it and the invoice had the credit card number on it as most of them do?

 

[Starlight]

Dont do anything by phone, its too easy to fob you off. Do it all by email or by post. Id wait and see what they offer you first rather than going in with suggestions of what you want. Then if youre not happy work from there

 

[cherl889]

I still think doing it both ways is better as they say their calls are recoeded for training!

 

[jet1968]

im currently waiting for a phone call from phones 4 u ,they said they would ring around 9ish so will wait until 10 then im ringing them !!!

 

[jaqys]

Ugh hope its resolved with the least stress possible.

 

[cherl889]

So Jet whats the verdict?