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Slimming World Online

Java1975

Full Member
#1
Hi All
Can anyone give me advice regarding cancelling my account online? I subscribed online last Wednesday and by Thursday I knew I made a big mistake. I have paid £59.00 for 3 months and even thought it looks very good I know I need the meetings. I have sent a email explain my reasons for cancelling and I have looked at the term and conditions which do say that with certain circumstances they may issue vouchers for meetings if requested but I’m not 100% sure. With the bank holiday weekend I probably won’t get a response until through the week I was wondering if anyone had gone through the same problem and if they came across any difficulties.


Many Thanks
Jane
 
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Clareel

Gold Member
S: 16st8lb C: 13st4.6lb G: 10st10lb BMI: 30.3 Loss: 3st3.4lb(19.57%)
#2
Hi hun I don't have any experience with this myself but seeing as you are wanting to go to meetings (i.e. SW won't lose any money) I can't see this being a problem.

As you say with it being bank holiday it will probabaly be tomorrow before you get a response. Hope it is a good one for you x
 

mojomcl

Silver Member
S: 20st5lb C: 20st5lb G: 12st7lb BMI: 53.8 Loss: 0st0lb(0%)
#3
Does it not come under the 14 day statutory cooling off period, that other online purchases do?
 

Java1975

Full Member
#4
Hi Thanks for your replies. It says that you have a 7 day cooling of period providing you dont build your profile. Im not 100% sure if I have done this and im clueless as what stage you build your profile. i will have to speak with them tomorrow I hope they have good customer service.All I want to do start the plan :) !!!!!!
 

Nikki<3

Gold Member
S: 13st5lb C: 11st12lb G: 8st7lb BMI: 26 Loss: 1st7lb(11.23%)
#5
Heya. As this is distance selling by law they have to give you a refund period, usually of 7 days so fingers crossed they will let you xx
 

susicab

Full Member
S: 14st1lb C: 13st1lb G: 10st7lb Loss: 1st0lb(7.11%)
#6
Hi
I joined online last year with a 3 month subscription, then decided two weeks later to go to a class. I explained to the consultant what I had been doing, totally expecting them to tell me i would have to forfeit what i had already paid, but she was really lovely and got onto head office to arrange for vouchers for the remainder of my online subscription to be issued so that I could use them to pay for my classes. This did take a few weeks to come through though.....

One thing though, i think the voucher has an expiry date so its 12 weeks from whenever and if you have to miss a class (holiday/shiftwork) then you lose that week on your voucher, its not carried over, if I am making sense??
 


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