And could really do with some advice!
Basically I am an Avon Rep and they have recently bought out a whole range of new hair dyes called Advanced Techniques Professional Haircare and in the Avon brochures they have a colour chart so you can see what colours are suitable to put on your current hair colour. They have even been endorsed by celebrity hairdresser Andrew Barton. My problem is that I bought 2 boxes of Chocolate Brown 6.7, one to use on myself and one to use on a willing friend as a demonstration at a party I was hosting.
I had carried out the skin test with no problem, I had the pre-treatment applied correctly and not to the roots, I used the dye all over my head, left it on for the full 30 minutes and I used the post-treatment on my hair after washing all the dye out.
The results however were not at all what i wanted, the roots of my hair had gone a very bright ginger and the rest was a dull brown colour that made my hair look like I hadn't bothered at all! After this disaster I then phoned in sick at work as there was no way I was going to go in with ginger roots and I had to book an emergency appointment with my friend who is a qualified hairdresser at the mates rates of £40 to sort my hair out and I have had to go red so that the ginger was covered up properly, hardly chocolate brown!
Needless to say I had to postpone my gathering and lost out on any potential earnings and didn't dare use the second box of dye on my friend. This however has put me in a difficult situation because I do want to complain about the result but at the same time I am a representative for the company and I really don't know how to go about it or what to say?
I don't want to blacken the image of this product but I cannot and would not honestly recommend it to my customers. What annoys me the most is that my hair colour was a brown colour anyway and on the colour chart they recommend this particular shade for people with hair colours between dark brown hair all the way up to light blonde! How a blonde person can use this hair dye is beyond me but that just backs me up in saying that my hair should not have gone wrong. I have never had a problem like this with other home kits which i have used as I cannot afford to pay £40 every 2 months to get my hair dyed when I already pay £20 for a cut!
Any advice on this matter would be great as I really have no idea what to do about this dilemma?
Basically I am an Avon Rep and they have recently bought out a whole range of new hair dyes called Advanced Techniques Professional Haircare and in the Avon brochures they have a colour chart so you can see what colours are suitable to put on your current hair colour. They have even been endorsed by celebrity hairdresser Andrew Barton. My problem is that I bought 2 boxes of Chocolate Brown 6.7, one to use on myself and one to use on a willing friend as a demonstration at a party I was hosting.
I had carried out the skin test with no problem, I had the pre-treatment applied correctly and not to the roots, I used the dye all over my head, left it on for the full 30 minutes and I used the post-treatment on my hair after washing all the dye out.
The results however were not at all what i wanted, the roots of my hair had gone a very bright ginger and the rest was a dull brown colour that made my hair look like I hadn't bothered at all! After this disaster I then phoned in sick at work as there was no way I was going to go in with ginger roots and I had to book an emergency appointment with my friend who is a qualified hairdresser at the mates rates of £40 to sort my hair out and I have had to go red so that the ginger was covered up properly, hardly chocolate brown!
Needless to say I had to postpone my gathering and lost out on any potential earnings and didn't dare use the second box of dye on my friend. This however has put me in a difficult situation because I do want to complain about the result but at the same time I am a representative for the company and I really don't know how to go about it or what to say?
I don't want to blacken the image of this product but I cannot and would not honestly recommend it to my customers. What annoys me the most is that my hair colour was a brown colour anyway and on the colour chart they recommend this particular shade for people with hair colours between dark brown hair all the way up to light blonde! How a blonde person can use this hair dye is beyond me but that just backs me up in saying that my hair should not have gone wrong. I have never had a problem like this with other home kits which i have used as I cannot afford to pay £40 every 2 months to get my hair dyed when I already pay £20 for a cut!
Any advice on this matter would be great as I really have no idea what to do about this dilemma?