My current problems with this forum don't allow me to reply with a quote, sorry.I didn't mean to suggest that the original poster should not have asked the forum - of course she should because she got some sensible advice here from people who knew what they were talking about and the matter was of some urgency. I meant that once the immediate problem was sorted out, next time her son should ask for clear advice about things he doesn't understand. It is hard when you are new at a job and want to look competent, and are worried about what people might think of you, and I quite see why he asked his mum for help (in fact I think it is rather sweet!) and it takes a bit of courage to say "sorry, haven't a clue how to do that, could you explain". But it is good practice in the long run. Even though it is a long time ago, I can remember quite clearly that feeling of day-to-day panic in a new job!