Sorry only just seen this. I ordered yesterday and my order came today. I got an e mail yesterday from Exante saying my order had been received, I got another e mail yesterday from HL fulfillment confirming that the order would be received today. Then I got an e mail this morning at 7.58 confirming the time it would be delivered.
I hope you get somewhere soon and that this gives you hope that there is nothing amiss with the company.
S x