GetThePartyStarted
Member
Hi,
I've read a lot of posts on here about what clients should expect of their counsellors, what a counsellor's conduct should be like etc and it seems that, quite rightly, clients expect high standards from their counsellors and when things go wrong, they have a source to complain to (Head Office).
I have been a counsellor for 18 months and am becoming very disillusioned with the whole thing. I am now feeling that I have to take whatever rubbish is thrown at me by a client and that I have to jump through hoops for them.
What times do you think it is acceptable to phone a counsellor? Would you phone at 11pm? Would you phone at 7am on a Sunday?
If you phoned a counsellor's mobile number and the message stated that they weren't available until a specific time would you a) leave a message or b) repeatedly phone and have around 10 missed calls?
If you were in a counsellor's house and they had ran out of soap in the bathroom or something would you complain?
Would you walk around a counsellor's home as if it was a public space?
If you couldn't make an appointment, would you let your counsellor know?
If you missed 3 appts in a row (never having said you weren't coming until days after) would you expect them to let you rebook?
Maybe I am having a bad week but I am really starting to rethink counselling.
I have so many great clients that I feel I have friends coming over when it is their appointment time. On the other hand I have so many that I dread coming over as they are rude to me and treat my home like a bus-stop.
Rant over :wave_cry:
I've read a lot of posts on here about what clients should expect of their counsellors, what a counsellor's conduct should be like etc and it seems that, quite rightly, clients expect high standards from their counsellors and when things go wrong, they have a source to complain to (Head Office).
I have been a counsellor for 18 months and am becoming very disillusioned with the whole thing. I am now feeling that I have to take whatever rubbish is thrown at me by a client and that I have to jump through hoops for them.
What times do you think it is acceptable to phone a counsellor? Would you phone at 11pm? Would you phone at 7am on a Sunday?
If you phoned a counsellor's mobile number and the message stated that they weren't available until a specific time would you a) leave a message or b) repeatedly phone and have around 10 missed calls?
If you were in a counsellor's house and they had ran out of soap in the bathroom or something would you complain?
Would you walk around a counsellor's home as if it was a public space?
If you couldn't make an appointment, would you let your counsellor know?
If you missed 3 appts in a row (never having said you weren't coming until days after) would you expect them to let you rebook?
Maybe I am having a bad week but I am really starting to rethink counselling.
I have so many great clients that I feel I have friends coming over when it is their appointment time. On the other hand I have so many that I dread coming over as they are rude to me and treat my home like a bus-stop.
Rant over :wave_cry: