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Delivery

S: 13st4.0lb C: 12st4lb G: 10st0lb BMI: 29.5 Loss: 1st0lb(7.53%)
#1

Mini

Administrator
Staff member
S: 18st2lb C: 16st1lb G: 11st2lb Loss: 2st1lb(11.42%)
#3
Best to send them an email and ask as this bad weather could be hampering delivers.

Also, I got an email saying they have 35% off...it does not apply to bumper packs which are already reduced as far as I can make out but to the other more expensive ones.

They don't have it advertised on the site so it would be worth asking about it.

Offer runs to the 4th of January 2011
 
S: 12st10lb C: 10st6lb G: 9st6lb BMI: 25.9 Loss: 2st4lb(17.98%)
#4
if you order on a week day before 1pm (i think its 1pm!) then it will be delivered the next working day. costs £5.
you will get an email on the day of delivery giving you a 1 hour time slot when it is being delivered. :)
 
S: 13st4.0lb C: 12st4lb G: 10st0lb BMI: 29.5 Loss: 1st0lb(7.53%)
#5
Thanks :) I got that email too. I'm hoping I can apply the discount to the variety pack (the one that's about £35)... we'll see. I've just sent them an email about deliveries, and asked if the xmas period will differ so much. If they have an offer running until the 4th of Jan, it seems they might not be closed much over the festive season :) Will let you know when I get a reply :) xx
 
S: 13st4.0lb C: 12st4lb G: 10st0lb BMI: 29.5 Loss: 1st0lb(7.53%)
#6
Next day before 1pm is great :) hurry up pay day!! xx
 

Mini

Administrator
Staff member
S: 18st2lb C: 16st1lb G: 11st2lb Loss: 2st1lb(11.42%)
#7
Thanks :) I got that email too. I'm hoping I can apply the discount to the variety pack (the one that's about £35)... we'll see. I've just sent them an email about deliveries, and asked if the xmas period will differ so much. If they have an offer running until the 4th of Jan, it seems they might not be closed much over the festive season :) Will let you know when I get a reply :) xx
Look forward to hearing what they say:)
 
S: 13st4.0lb C: 12st4lb G: 10st0lb BMI: 29.5 Loss: 1st0lb(7.53%)
#8
I got a very quick response:

Our standard delivery times are as follows.. If you place an order before
1pm on a working day then you should have your delivery the next working
day. This will be the same over the Christmas period although there are
multiple bank holidays during this time to be considered as they are not
classed as working days.
Also if you place an order between Christmas Eve and the 4th of Jan then
you must order before 12 to get next working day delivery.

Kind Regards,

Shelly Terry
Customer Care
Really glad they're open over Xmas :) as I want to order the variety pack to see what I like before ordering a huge amount xx
 
S: 12st7lb C: 12st7lb G: 11st7lb BMI: 30 Loss: 0st0lb(0%)
#9
I ordered on 3rd Dec (Friday) so expecting delivery on Tues 7th but still not received today 8th (9pm). Am gutted - ran out of products now and the lack of delivery has sent me off diet........am furious to be honest. Have emailed but not yet responded.
 

xEeyore

Full Member
S: 16st7lb C: 12st4lb G: 9st9lb BMI: 27.8 Loss: 4st3lb(25.54%)
#10
I ordered on 3rd Dec (Friday) so expecting delivery on Tues 7th but still not received today 8th (9pm). Am gutted - ran out of products now and the lack of delivery has sent me off diet........am furious to be honest. Have emailed but not yet responded.
Thats strange, they are usually good but it maybe the delivery company as my new packs were suposed to be coming today and I didn't recieve the delivery time email, the delivery came but couldn't have knocked very hard and didn't leave a physical rearange delivery card, instead I got an email, so they are coming tomorrow will have to stick a note on the door so they don't leave before I can answer :mad:
 

JoanneM

Gold Member
S: 21st9lb C: 18st6lb G: 11st6lb BMI: 44.3 Loss: 3st3lb(14.85%)
#11
I know the delivery companies are having massive problems to to the adverse weather and most of them have huge backlogs so you cant really blame Exante for this one.
 
S: 12st7lb C: 12st7lb G: 11st7lb BMI: 30 Loss: 0st0lb(0%)
#12
I had a response from exante to say driver couldn't find my address on the 7th and will be delivering again today! Never had that problem before and think previous poster is right - delivery companies overwhelmed but didn't receive an email from them either. Tbh I don't think they have tried to deliver and just late - I hate being fobbed off!! And we have not been affected by weather in this area (more's the pity cos I love the snow!).

Exante didn't even apologise for the lateness which I think is a bit off.

Anyway, found a half eaten bar in bottom of a handbag.......hope they hurry or I will be eating the wrapping to.....lol :cry:
 

Mini

Administrator
Staff member
S: 18st2lb C: 16st1lb G: 11st2lb Loss: 2st1lb(11.42%)
#13
Fingers crossed you don't have to wait much longer:cross:
 
S: 12st7lb C: 12st7lb G: 11st7lb BMI: 30 Loss: 0st0lb(0%)
#19
OMG - got an apology from Exante and told to ring Interlink with my consignment number. Mine is a new area they say and because driver couldnt find my house they have taken it back to depot so not going to get it til Monday now - 10 days after ordering!!

With the house full of Christmas goodies this is not a good time! Will do my best but by gosh am I gonna need willpower (something I lost many years ago) - anyone got some spare? :cry:
 


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