Oh Linda, that was an awful post to read, but I can relate. I went to a beauty therapist to have a spray tan so I could feel good about myself for a wedding I was going to. After the tan which was done in silence, I got dressed and quietly walked to the desk to pay. I then heard the therapist who had sprayed me say, " don't know why she bothered, it's not like the tan will make her look hotter" I was mortified, fortunately another customer overheard and went ballistic. She caused a real scene demanding to see the manager etc. I was still quiet at this point but eventually the manager came forward, the story was explained and to my delight she was mortified and I got my tan for free and the girl was severely repremanded there and then. I didn't feel really any better as the words were still out there and I still felt bad.
However, it's the attitude that has made me sit up and think hence why CD is working this time for me. So maybe cruel to be kind.......