I really am fed up with them I have been having trouble placing my order all week so tried to ring them all I got was an answer machine and they said they would ring me back that was 5 days ago!!! then I e-mailed them and guess what no reply grrrrr.So I have ended up ordering some [email protected]!! it works out the same price, it has 5 times more flavours, you can have online chat with a consultant plus they take back and swap the flavours you dont like. it works the same by putting your body into ketosis and I can use it along with my exante until I am all finished. Hard luck to exante if they dont want my money someone else will.