JasmineCDC
Full Member
Hi Guys,
I just wondered if this happens to you as often as it happens to me... I seem to be getting an inordinately large number of people lately who turn up for their appointments, go though the whole session, let me pack up their week's food - and then tell me they haven't got any money or a chequebook on them
I'm always given the assurance that they'll drop the payment off within a couple of days, and most of the time they do, and I don't have to chase them. I wouldn't dream of turning up at, say - the dentist or the supermarket though, having a load of treatment, or getting my weekly shop - and then asking to be allowed to drop the money in when it suited me.
As a general rule, I'm too embarrassed to say to people that they can't have the products without paying me first - but I'm trying to run a business and surely it's not right to put me in that position. Note to self - get some backbone!!
Am I the only one this happens to, and can I please ask how other's deal with similar situations? I know I'm going to have to start being a bit tougher, but I'd be really interested in hearing your views.
Sorry if I sound a bit like I'm ranting about this, but I've just spent an hour with a new client, who announced at the end of our session that she had no means of payment on her, and literally bullied me into letting her out the door with her week's foodpacks saying 'but I only work 10 minutes away, I'll be round in an hour with the cash.' Will I ever see her again?!! At least I've got her address I suppose...
Ugh - I'm annoyed!!!
I'd really value your opinions on this (and yep - I know I need to grow a spine LOL!!)..
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I just wondered if this happens to you as often as it happens to me... I seem to be getting an inordinately large number of people lately who turn up for their appointments, go though the whole session, let me pack up their week's food - and then tell me they haven't got any money or a chequebook on them
I'm always given the assurance that they'll drop the payment off within a couple of days, and most of the time they do, and I don't have to chase them. I wouldn't dream of turning up at, say - the dentist or the supermarket though, having a load of treatment, or getting my weekly shop - and then asking to be allowed to drop the money in when it suited me.
As a general rule, I'm too embarrassed to say to people that they can't have the products without paying me first - but I'm trying to run a business and surely it's not right to put me in that position. Note to self - get some backbone!!
Am I the only one this happens to, and can I please ask how other's deal with similar situations? I know I'm going to have to start being a bit tougher, but I'd be really interested in hearing your views.
Sorry if I sound a bit like I'm ranting about this, but I've just spent an hour with a new client, who announced at the end of our session that she had no means of payment on her, and literally bullied me into letting her out the door with her week's foodpacks saying 'but I only work 10 minutes away, I'll be round in an hour with the cash.' Will I ever see her again?!! At least I've got her address I suppose...
Ugh - I'm annoyed!!!
I'd really value your opinions on this (and yep - I know I need to grow a spine LOL!!)..
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