Karensplan
Silver Member
Lisa82 said:Thought I'd just update this. I wrote a letter expressing my disappointment (1st ever one I've sent), didn't really expect a reply, just wanted to tell them it was a shocking packet of crisps. Anyhoo, even though its been a while, I received a letter from them this morning. Whilst I suspect its probably a standard letter, apologising and outlining their standards and the process of quality control it was nice to get a response. Even nicer was the 'goodwill gesture' included.![]()
What was the goodwill gesture? I'm
Nosey lol