Exante delivery issues?

Discussion in 'Exante' started by King Mob, 10 October 2011 Social URL.

  1. King Mob

    King Mob New Member

    I've been meaning to give Exante a try for quite some time, so I placed an order for a bumper shake and bars lot late last Wednesday night expecting dispatch on Thursday and delivery on Friday. Bit surprised to be charged £13.50 for delivery but since I'm over in Northern Ireland didn't mind. What is the typical mainland delivery fee? Disappointment #1 was to find out I wasn't getting advertised next day delivery and would have to wait till today.

    Parcel arrived today, just opened it to find disappointment #2. The shakes I ordered were enclosed but the box contained no bars at all. I've dropped customer support a message but just wondering whether I have been unlucky or is this something to expect? I'd like to give exante a go but my experiences to date don't fill me i confidence.
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  3. Starlight

    Starlight Gold Member

    Weight Watchers
    The problem to be fair isnt with Exante, its the courier. The monthly boxes go out in 2 boxes, Exante will have passed them to the courier whos only delivered one for reasons best known to themselves.
  4. Maia Riley

    Maia Riley Member

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    hmmm.. haven't had much experience as i have only had one box so far.. but it was a months worth of shakes, soups and bars, all in one box. i haven't seen any other complaints of this nature either?
    have you joined the facebook page, if you are on it? you might be able to post on there and see if anyone has had a similar problem..
  5. King Mob

    King Mob New Member

    Unfortunately I don't use facebook, I did contact them via their website though.

    I was wondering if the shakes and bars were sent in separate boxes but the box that arrived said "1 of 1" so thought that was unlikely.
  6. King Mob

    King Mob New Member

    Just a quick update but the Exante people got back to me today to say the missing bars will be sent out and I should receive them in a few days.
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