The GP's of the area will become a consortia and be responsible for commissioning services in their areas.
Jim have you tried contacting your local Patient Advice and Liaison Service (PALS) they might be able to give you some help and advice with it being an ongoing problem. Also maybe have a word with your Local Involvement Network (LINk) to give them the information, they will only record it and not necessarily do anything about it but if they have had other complaints about the same services they would investigate it. But definitely PALS for some direct help as it is an ongoing concern.
Now the practical advice is over I'm sending you lots of Hugs!!
XXX