Great news Jim, i'll keep my fingers and toes crossed from here but don't forget to bring in the big guns if they don't perform from here on out!! The burgers!!
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I agree, it's a good start, she told me they all looked very uncomfortable when she went through all the detailed points of the problems we've had. Good, let the ******* squirm.
It's just so dreadful that they couldn't get their act together in the first place! Imagine all the people without family like you and Colleen, who are in a terrible state because there's no one there to fight their corner
Well done Colleen. Jim you have one amazing lady there. She deserves a pat on the back. Like Suze said you are a great family but imagine what its like for those that have no one.