No delivery :(

Discussion in 'Exante' started by Tatty03, 21 October 2011 Social URL.

  1. Tatty03

    Tatty03 Full Member

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    My parcel was due 3:36-4:36 and it's still not here. I have phoned and emailed. I'm not happy. We pay for next day delivery for nothing
     
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  3. Starlight

    Starlight Gold Member

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    Oh no :( Thats terrible have you got a tracking number on the couriers website?
     
  4. Tatty03

    Tatty03 Full Member

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    Yeah thank god. It still says the same as this morning though. I just hope they phone or email back
     
  5. hollycat

    hollycat To infinity and beyond!

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    My parcel arrived this morning (bumper pack of shakes and bars and water flavourings) I just unpacked it and no vanilla shakes or water flavourings :mad:
    I have just emailed.
    Hope your order gets sorted soon
     
  6. Tatty03

    Tatty03 Full Member

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    Oh no what a joke. I had never had trouble before but I had read other peoples troubles. I think they need to sort it out. They are getting bigger and more well known but obviously can't cope with the orders!
     
  7. Tatty03

    Tatty03 Full Member

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    Hollycat I forgot to say I hope they post you your missing items
     
  8. hollycat

    hollycat To infinity and beyond!

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    Me too!!
    Have you recieved your order yet or heard from Exante?
     
  9. Tatty03

    Tatty03 Full Member

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    My delivery just turned up!!! A whole day late
     
  10. leslabelle

    leslabelle Full Member

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    I was like that with my first order and was told by e-mail the hour slot my parcel was supposed to come but it didn't arrive and because it was a friday i had to wait till the monday and hope it would come then with no further contact from anybody (even apologising for missing the delivery time).
    I got another e-mail from the courier company on the monday morning giving my the estimated delivery time that day and this time it did come but it meant i started a day later than planned so my weigh in is always a tuesday.

    It is annoying when they charge you for a next day delivery isn't it!
     
  11. Tatty03

    Tatty03 Full Member

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    Yeah it annoying. They take the charge quick enough!!
     
  12. Starlight

    Starlight Gold Member

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    To be fair it's the courier that aren't keeping their end of the deal not Exante. They get them out as promised but it's the courier who are failing
     
  13. *Shanny*

    *Shanny* Gold Member

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    Totally agree...!
     
  14. leslabelle

    leslabelle Full Member

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    Yep , i agree too..... !
     
  15. Tatty03

    Tatty03 Full Member

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    Oh ok fair enough x
     
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