I joined SW mid February, the first week the consultant said she was leaving in a couple of weeks’ time! The new consultant joined, we had one week where we had to pay even though there was no Image Therapy as she had to change the day. I continued to go but I had no communication from any of these two consultants, no email, no chat (apart from the night I joined).
So I switched groups, told the consultant I was away on holiday for a couple of weeks which was fine. I stayed to group the first week I came back, she scanned through the losses, spoke about everyone’s losses/gains (mostly gains which she was upset about!), called my name out at Image Therapy and ignored it. At the end she said ‘well, I’ve dealt with everyone this week’, so I told her she had missed me out! She apologised, said she’d call me on Friday to have a chat, I said I would like her to as I needed some support. No phone call. Last week she again promised to give me a call – class tonight and guess what, no phone call/email or anything again.
Yes, I’m disillusioned with the lack of communication and support and just feel like they’ve taken my money but have given nothing back. I have lost weight, but due only to my own efforts, I really don’t see the point of continuing with class now - I think it should be a two way thing, you support your consultant by trying hard and losing weight and she encourages you, surely?
So I switched groups, told the consultant I was away on holiday for a couple of weeks which was fine. I stayed to group the first week I came back, she scanned through the losses, spoke about everyone’s losses/gains (mostly gains which she was upset about!), called my name out at Image Therapy and ignored it. At the end she said ‘well, I’ve dealt with everyone this week’, so I told her she had missed me out! She apologised, said she’d call me on Friday to have a chat, I said I would like her to as I needed some support. No phone call. Last week she again promised to give me a call – class tonight and guess what, no phone call/email or anything again.
Yes, I’m disillusioned with the lack of communication and support and just feel like they’ve taken my money but have given nothing back. I have lost weight, but due only to my own efforts, I really don’t see the point of continuing with class now - I think it should be a two way thing, you support your consultant by trying hard and losing weight and she encourages you, surely?