Am i too late? Did this thread die completely in my absence? :sigh:
if anybody is still around and reading:
we had a nightmare with virgin and sky during the move.
we picked up the keys on the 4th but werent set to move until the 11th. however, because we told virginmedia we were picking the keys up on the 4th they presumed incorrectly we were moving that day and they disconnected our phone/tv/internet that very night.
then we were informed that the new house (being a new build house) doesnt have the virgin cables laid in the street to the house and this would take 4-6 weeks before they can provide us our services.
well, 4-6 weeks with no phone/tv/internet was not on my agenda and so i decided to switch to sky.
that was perhaps my first mistake.
well what a fricking farce.
because we were in the middle of moving i added my parents address as a ' correspondence address' for mail purposes only as i knew they would send a viewing card and didnt want it to either go to the old house after we have moved out or go to the new address before we moved in.
so things were going well and we got the installation dates as 8th july for the tv engineer to do the tv and 12th july for the phone to be provided.
as we werent set to move in until the 11th we had to make sure we were there on the 8th for the engineer to install the tv and so obviously we had to make sure we had a tv there ( thankfully we have 4 tv's in the house).
well we waited... and waited and waited and then got a call to my mobile from my mother, saying the sky engineer had just turned up there at HER home and tried to install sky to her house. obviously she put him right and said it was the wrong house and gave our correct address.
we then called sky and went round in circles with various people who didnt know what they were doing. eventually we made another appointment for the 11th july to have the tv installed at the correct address.
the 11th of course was our moving day so my eldest son had to stay at the new house (armed with a camp bed) the night before so he could be there bright and early for the sky man.
the following morning things were hectic with moving as u can imagine. at about 11am i got a call from my mother.... u guessed it, the sky man was there again
. i spoke (in a slightly aggressive manner) to the guy on the mobile and again corrected the mistake they made last time. he agreed to go to the new house and install it there..... and he did go straight there and install the tv.
so, we assumed all was well now. uh huh, yeah right
.
the following day we were supposed to get the phone on. at 8.10am my mother called again saying that there was a bt man standing in her garden armed with the stuff to put a new line in her home and this time she was refusing to even answer the door to him.
about 5 minutes later i got a text from sky saying ' our phone line engineer was unable to gain access to ur home. please call to make another appointment'.
as u can imagine, i had a few 'words' with them.
well to cut a long story short, we have spent the last 4 weeks trying to get a fricking phone line, we were told last week it could be done remotely but we had to put in a change of address ( the idiots still were insisting we lived at my mothers address). so we had an appointment that at our NEW address the phone would be remotely activated before 8pm last friday.
we checked the line and ...... nothing.
so we called them yet again ( i have spent about £30 in mobile calls to sky in the last 5 weeks). the tech woman said it is a shame we cant see inside the master socket and i said ' well actually the tv engineer took the socket front off and hasnt bothered to screw it back on anyway so it can be removed easily'
she asked me to look inside and see if any wires looked loose. to my utter shock and horror what i saw was astounding.
even though the tv engineer had taken the facing off and looked in there he neglected to inform us that our phone line which goes from the bt pole to the house and through the wall...... then disappears in the cavity of the wall and is NOT wired to the socket.
well, finally, after 11 complaints and speaking to approximately 30 sky people we finally got a bt engineer out this morning who spent 10 minutes sorting out this mess. 10 flaming minutes work and it took them 4 weeks.
i have a nice draft of a letter i am sending to the sky customer relations team. probably be wasting my time but i have got to get it off my chest and tell them what idiots they have on their payroll.
anyway, i may have just wasted more time typing all this but hey, at least i have the internet now
if anybody is still around, let me know how u are.
i really have missed u ladies.
