anybody else having difficulty ordering?

Discussion in 'Exante' started by hollycat, 18 October 2011 Social URL.

  1. hollycat

    hollycat To infinity and beyond!

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    Hi, I tried to place an order last night, again this morning and tonight and it just doesn't move off the BMI page to allow me to continue.
    Is anybody else having the same problem as I really need a delivery before the end of the week?
     
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  3. jayne289

    jayne289 Full Member

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    Me too! I have been trying to order my first delivery, I emailed customer services if I get a reply I'll post on here...
     
  4. hollycat

    hollycat To infinity and beyond!

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    I emailed Exante last night and hope to get a reply today. I have tried (in vain) to order again this morning.
    So annoying :mad:
     
  5. Lily_Cherry

    Lily_Cherry Fang Banger

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    Oh no! I really wanted to order my first pack this morning too.

    Hollycat, thats so annoying, I hope you get some packs before you run out!

    Have you tried asking on the Facebook page? That might put a rocket up them!
     
  6. Lily_Cherry

    Lily_Cherry Fang Banger

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    Try now! I just managed to place my first order, no problems.
     
  7. hollycat

    hollycat To infinity and beyond!

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    Got in from work and tried again - but no luck :mad: However had an email from Exante saying it might be because I was using a mobile device (I am on a P.C.!!!) however I emailed my weight and height and they entered that and then I was able to place my order at last!! :D

    Lily_Cherry - good luck - I'm sure you'll love Exante.

    jayne289 - hope you managed to place your order
     
  8. Lily_Cherry

    Lily_Cherry Fang Banger

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    Phew! That's good news I'm glad you managed to sort your order out in the end!

    And thanks, I'm looking forward to starting now, raring to go!
     
  9. jayne289

    jayne289 Full Member

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    Ah I'm the only one who STILL cannot order, they replied to my email last night saying that my cookie settings were wrong, but that was all nonsense. It's so frustrating! it's not like they even have an order by phone number. I'm tempted to make an appointment with the CD advisor - at least then you can almost guarantee to order something!!!!
     
  10. hollycat

    hollycat To infinity and beyond!

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    Jayne, email again. I'm am sure they will assist. This is my 3rd order, but the first one I have had trouble with.
    Good luck :)
     
  11. RecoveringChocaholic

    RecoveringChocaholic I'm going to be slim

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    I had no problem with mine today
     
  12. jayne289

    jayne289 Full Member

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    I finally managed to order! I think one more weekend of freedom and then I will start on Monday, gives me a little time to avoid carbs and eat small portions to *hopefully* make it a tiny bit easier next week!
     
  13. hollycat

    hollycat To infinity and beyond!

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    Glad you finally managed to get your order done - my package arrived this morning so drama over.
    Good luck for Monday :)
     
  14. Tatty03

    Tatty03 Full Member

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    Yeah it's not fair!! They are quick enough to charge you for it
     
  15. jayne289

    jayne289 Full Member

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    How is everyone getting on? Were you all exante virgins? I'm on day two and I think I am doing okay, physically hungry at times, but not mentally hungry - as in I'm not walking past sandwiches and having a massive internal battle whether or not to get them if that makes sense!
     
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