Order query

Thetrigos

Silver Member
S: 15st10lb C: 12st4lb G: 11st6lb Loss: 3st6lb(21.82%)
I ordered a bunch of stuff from Exante on Friday morning. Iknow they don't deliver on weekends but should it have been despatched yesterday (Monday) and arrived today? Or possibly even despatched today for delivery tomorrow? I've had nothing from them, no email to say my order is due for delivery, yet the money is gone! I've also emailed Exante but had no reply - when should i be expecting it? x
 
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Thetrigos

Silver Member
S: 15st10lb C: 12st4lb G: 11st6lb Loss: 3st6lb(21.82%)
Ignore that! It's just been delivered lol! Strange i didn't get an email as usual though, but hooray, porridge for tea :)
 

valentine

miss yo yo
You should have had an email.... i ordered my next lot of packs yesterday and had confirmation email of order within mins and another today to say what time its being delivered...hope that helps
 

Blue Butterfly

Gold Member
In the past when I ordered exante sometimes I wouldn't get a confirmation email and it annoyed me as I didn't know if my order was coming or not.
So you're not the only one that it happens to, maybe the emails get lost in space!
 

misscphillips

Full Member
S: 18st13lb C: 18st10lb G: 12st12lb Loss: 0st3lb(1.13%)
i ordered yesterday and thought i might get confirmation today but nothing as yet. hoping it comes tomorrow as its my day off and the only day of the week I am home
 

Samprand

WILL do it!
S: 19st7lb C: 17st9lb G: 9st0lb BMI: 45.2 Loss: 1st12lb(9.52%)
I ordered my first ever pack on Friday around 3pm, and it got delivered today :)
 

MiniMoosh

Mooshing back
S: 15st0.8lb C: 14st9.6lb G: 9st2lb BMI: 37.6 Loss: 0st5.2lb(2.49%)
Can I just ask- do you have to sign for the deliveries? Can they be left on a safe place or will they be taken to a depot? Thanks!
 

misscphillips

Full Member
S: 18st13lb C: 18st10lb G: 12st12lb Loss: 0st3lb(1.13%)
got email confirmation thisevening - i gotta take my boy to school tomorrow its about an hours drive ... if i leav them a note along the lines of dear mr parcel man, the side door to the garage is open please leave box in there that would suffice?
 

MiniMoosh

Mooshing back
S: 15st0.8lb C: 14st9.6lb G: 9st2lb BMI: 37.6 Loss: 0st5.2lb(2.49%)
Thanks Starlight! I live in a house converted to flats and have a little porch, I know there is no way I'll be here to receive a parcel ever as I work 7am to 8pm!
 

Muslimah

Member
S: 16st0lb C: 16st0lb G: 9st4lb BMI: 35.1 Loss: 0st0lb(0%)
Yep same thing happened to me when I ordered from them. Also I ordered 2 months supply and they only sent 1. I thought they might have done this on purpose so Im not tempted to finish the months amount ahead of schedule. So upon contacting them, I was informed it was actually their mistake (ugh, come on get it together now). Had so many other issues like the delivery man didn't know my door number so it took longer for him to come. His van broke down the day before so I had to wait another day, then some product packets were ripped and spilled everywhere.

Ow well i'm happy that I've started my diet now and they said they'll compensate me in my next delivery this week (lets see lol ).

Take care ladies.
 




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